Join the ACI Learning Adventure!

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.

Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

We are seeking a Director of Revenue Operations & Systems who will play a crucial role in driving revenue growth by optimizing the systems and technologies that support our revenue teams to exceed their targets. This role involves architecting, implementing, and managing martech and biztech systems while ensuring seamless integration with Salesforce and alignment with our broader business objectives. You will focus on refining processes, ensuring data integrity, and providing effective end-user support, all while enhancing system capabilities to improve sales velocity, pipeline growth, and customer retention.

In the first 12 months, you will be tasked with delivering specific outcomes, including a roadmap for systems strategy, key improvements in pipeline management, and a measurable reduction in time-to-resolution for end-user issues. You will also drive process improvements that lead to a more efficient sales cycle and improved data visibility across the organization.

What you will do:

• Architect Systems Strategy: Develop and execute a strategic roadmap for revenue and marketing systems. Ensure integration and alignment across martech, biztech, and Salesforce platforms to meet business goals and revenue targets.
• Team Leadership & Development: Lead and mentor the Revenue Operations Manager and Marketing Operations Manager, fostering a high-performance culture that delivers measurable outcomes in pipeline growth, sales velocity, and customer retention.
• Data Integrity & Reporting: Ensure accurate and visible data across all touchpoints, providing reliable reports for leadership. Support ad-hoc reporting and manage dashboards, using tools like the Salesforce Analytics add-on to enhance insights and visualization.
• Process Improvement: Optimize system usage and refine processes to reduce the length of the sales cycle, increase win rates, and enhance overall operational efficiency.
• Contract & License Management: Oversee the management of contracts and software licenses, ensuring compliance and optimal utilization. Collaborate with IT to support system integrations and ensure the efficient allocation of resources across revenue, marketing, and business technology platforms.
• End-User Support: Oversee the timely resolution of system issues and end-user requests, minimizing downtime and ensuring a seamless experience for sales and marketing teams.
• Collaboration: Act as a trusted partner to Sales Enablement & Analytics, Marketing, Sales, Customer Success, Salesforce, Compliance, and Finance teams. Collaborate with these departments to manage system configurations and permissions, ensuring real-time insights for pipeline management, marketing performance reporting, and overall business alignment.

What you need to have:

• Experience: 7+ years leading revenue operations, martech, or biztech systems in a SaaS or EdTech environment, with experience in both product-led and sales-led motions. At least 3-5 years of experience managing teams in a leadership capacity.
  
• Salesforce Expertise: Strong understanding of Salesforce and its ecosystem, with a focus on revenue operations systems. Experience with CPQ and SFCC is advantageous but should be approached in partnership with respective stakeholders in the Salesforce team.
• MarTech & BizTech: Experience with marketing automation platforms (HubSpot), sales/support automation (Revenue.io, ChurnZero), and data enrichment tools (ZoomInfo, RingLead).
• Leadership Skills: Proven ability to lead cross-functional teams, mentor direct reports, and manage projects that deliver measurable business outcomes.
  • Process & Systems Thinking: Demonstrated success in streamlining processes and optimizing systems to support business goals and accelerate revenue growth.

To be successful, you'll need:

• Excellent leadership and communication skills, with the ability to influence cross-departmental teams.
• A deep understanding of revenue operations systems and how they drive business growth for both product led and sales led sales motions.
  
• To thrive in a data-driven environment and excel at developing and executing strategies that streamline processes, enhance productivity, and deliver measurable outcomes.
• To possess excellent problem-solving skills and are capable of translating complex technical requirements into actionable solutions.
• To demonstrate strong organizational skills with the ability to manage multiple projects simultaneously, ensuring deadlines are consistently met.

This job description highlights the core responsibilities and tasks for the role, but it’s not exhaustive. We believe in fostering growth and flexibility, so additional duties or expectations may evolve as you and the role develop. Our goal is to support your success, and management may provide further guidance or assignments to help you thrive in your position.

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coverage — starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting