About ACI Learning:

Join some of the world’s most passionate technical trainers, data-defenders, and cyber thought leaders.

We train the world’s experts in Audit, Cyber, and IT. The world’s most trusted organizations trust us to train their practitioners and leaders. We offer training experiences designed to help professionals protect data, anticipate risk, and defend business-critical systems. It’s all we do.

Summary:

As the Salesforce Administrator/Developer, you are responsible for ensuring optimal performance of ACI Learning’s investment in Salesforce, building, configuring and automating solutions to deliver business value.

Duties and Responsibilities:

• Day-to-day support activities including Case management, working with 3rd party  vendors to coordinate and prioritize requests, fixes and enhancements.
• Managing and configuring CPQ automations including price rules, summary variables, quote templates and invoice templates.
• Design and build Force.com applications and extensions using declarative platform capabilities, custom Apex code, web service APIs, and other relevant development technologies.
• Work with management to identify new and creative opportunities to leverage Salesforce.com to support additional business processes or functions
• Manage relationships with key Salesforce.com support team members, integration partners, and 3rd party consultants
• Serve as subject matter expert of Salesforce.com
• Design, configure and administration of SFDC including but not limited to, Apex code and supporting test classes, Custom Objects, Workflow Rules, Custom Fields, Validation Rules, and Visual Force Pages
• Implementing and managing 3rd party applications like DocuSign and Conga Composer
• Monitor the day-to-day operations of Salesforce.com and supporting applications
• Develop and improve reports, dashboards, and supporting process flows to provide reliable, accurate, and timely visibility into Salesforce.com data
• Create tailored solutions in Salesforce to meet business requirements, including designing, coding and implementation of new custom solutions.
• Troubleshooting and bug fixes
• Plan and schedule project timelines, deliverables, and milestones using appropriate tools
• Provide on-going End User Salesforce.com training within the organization
• Translate and implement user requests into meaningful enhancements to the system, including but not limited to writing custom code, creating custom reports, objects, workflows, email alerts, templates

Qualifications:

• Certified Salesforce Administrator or 2+ years equivalent experience
• Certified Salesforce CPQ Specialist or equivalent experience
• 2+ years of experience converting business requirements into solution designs
• At least 2 years of experience designing and developing software components in a web-based systems architecture, including Lightning
• 1+ years of experience leading or facilitating sessions to define and document business requirements
• Bachelor's Degree in Information Technology, Computer Science or a related field or an equivalent combination of education and work experience
• Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude
• Ability to communicate effectively (in person, on phone and by email) with people on all levels and backgrounds
• Comfortable learning new technology systems

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.