About ACI Learning:

Join some of the world’s most passionate technical trainers, data-defenders, and cyber thought leaders.

We train the world’s experts in Audit, Cyber, and IT. The world’s most trusted organizations trust us to train their practitioners and leaders. We offer training experiences designed to help professionals protect data, anticipate risk, and defend business-critical systems. It’s all we do.

Job Summary

ITIL Foundations Technical Instructor to help design and deliver high velocity ITIL training programs and support students in achieving career relevant certifications. In addition to training skills, Instructors are knowledgeable in student support, certification rates and what is needed to attain them, and the importance of IT training in today’s growing IT job markets. Instructor is vested in supporting student to achieve certification and career goals. 

Schedule: Flexible schedule, Contract position

 Minimum Qualifications:

• Holds current ITIL 4 Foundation Certification
• Two levels of Intermediate ITIL 3 Certifications OR one Intermediate ITIL 4 Cert.
• Prior teaching experience or CTT certification.

Nice to Have:

• PeopleCert Certified/Affiliated a plus.

Primary Responsibilities:

Typical duties are likely to include:

• Execution and instruction of IT classes in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. webinar) settings.

• execution and instruction of virtual labs

• Identifying/Carrying out training needs/analyses

• defining the skill sets needed to be successful in programs offered

• carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels

• designing, updating training materials needed to support student successfully through certification

• ensuring the learning environment and resources support learner needs

• designing course materials and other documents such as handouts, manuals and exercises

• preparing the learning environment and resources, including setting up IT equipment where appropriate

• Delivering study sessions in formal (e.g. a classroom), informal (e.g. floor-walking) or online (e.g. webinar) settings.

• supporting and coaching learners towards timely exam execution

• evaluating the effectiveness of training and learning outcomes

• liaising with partners (e.g. external course providers, employers, examining bodies) to fulfil the skills needs of an organization

• collaborating with other instructors

• maintaining appropriate records of learner development and resource allocation

• ability to align training to current IT job markets

Skills & Experience:

• Articulate Communication skills
• Administrative skills
• Prior teaching/instruction
• Prior student management
• Prior team collaboration or management skills
• Analytical skills
• Training skills
• Mentor experience

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.