Teaching Assistant
About ACI Learning:
Join some of the world’s most passionate technical trainers, data-defenders, and cyber thought leaders.
We train the world’s experts in Audit, Cyber, and IT. The world’s most trusted organizations trust us to train their practitioners and leaders. We offer training experiences designed to help professionals protect data, anticipate risk, and defend business-critical systems. It’s all we do.
PRIMARY AREAS OF FOCUS:
This position has a strong emphasis on mentoring, coaching, monitoring, and supporting students to achieve certification and career goals. The Teaching Assistant will be coached and trained to become a future, successful instructor or mentor for any of the ACI Learning certification courses currently being offered. The Teaching Assistant will work closely with the Instructor Manager, the Learning Hub Director, and the Director of Global Events and Operations. The Teaching Assistant must partner effectively with Learning Hub staff and current Instructors to provide effective support and customer service to students and contribute to ACI Learning overall customer success strategy as we experience rapid growth.
Education:
Required:
- Completed the Customer User Support Specialist (CUSS), Information Security Analyst (ISA), or Network Support Specialist (NSS) Program within the last two (2) years AND has at least one (1) current & active technical certification from those programs (excluding ITIL)
Experience:
Preferred one or more of the following mentoring experience:
- Military E-6 or Above
- E-5 For At Least (3) Years
- Instructor/Teacher
- Two (2)+ Years
- Coach
- Two (2)+ Years
- Course/Product Development
- Supervisory Role
RESPONSIBILITIES:
- Proactively engaging with students to offer support
- Increase student engagement/participation
- Proactively monitoring student progress
- Conducting workshops, labs, and exam prep sessions to support students through certification
- Ensuring the learning environment and resources support learner needs
- Preparing the learning environment and resources, including setting up IT equipment, labs, and workshops, where appropriate
- Support Instructor with attendance (beginning and mid-point)
- Review Course Materials with Instructor prior to course to prepare for sections being taught
- Collaborate with Instructor in creating additional activities (polling, etc.)
- Provide instructor coverage for sessions as needed
We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.
- Department
- Instructor
- Locations
- Dallas, TX - USA, Colorado Springs, CO - USA, San Antonio, TX - USA, Remote - USA
- Hourly salary
- $20
- Employment type
- Part-time
Culture and Values
At ACI Learning, we train leaders in Cybersecurity, Audit, and Information Technology. We believe that training is not a transaction, but an ongoing essential of life-long learning and career growth. Our name may seem new, but we've been at it for over 40 years.
Authentic — We Keep It Real.
We are respectful and transparent in the way we treat everyone. We say what we mean and bring our unique personalities into everything we do.
Accountable — We Take Ownership
We accept responsibility for our decisions and actions. We learn from our mistakes and improve. We are reliable and follow through. We act like business owners.
Dedicated — We Put the Customer First
We provide above-and-beyond service and support to our clients. We continually strive to uphold and improve our reputation for excellence.
Innovative — We Challenge the Status Quo... and Ourselves
We pride ourselves in finding creative solutions to challenges. We trust our instincts and express our opinions openly.
About ACI Learning
At ACI Learning, we train leaders in Cybersecurity, Audit, and Information Technology. Whether you're starting your IT career, mastering your profession, or developing your team, we're with you every step of the way. We believe that training is not a transaction, but an ongoing essential of life-long learning and career growth. We help you choose which learning path suits you best, deliver personalized training in the way you want it, and help you find the right career opportunity. Our name may seem new, but we've been at it for over 40 years.
Teaching Assistant
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